What Information Do We Collect?
When you register and use the 1002 platform, we collect several categories of information to ensure the service runs smoothly and securely. The types of information that may be collected include:
Account Information
This includes your username, email address, encrypted password, phone number, and demographic details provided during registration. This information is required to verify your identity and grant access to your account.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we may store information related to the payment method you use — such as online banking via FPX or e-wallets. Full card numbers and PINs are never stored in our system.
Device & Browser Information
We collect technical information including IP address, browser type, operating system, and device used. This data helps us identify unusual activity, improve platform compatibility, and resolve technical issues.
Platform Usage Data
We log in-platform activity such as games played, bets placed, login times, and page navigation. This data is used to improve the user experience and detect any unauthorised usage.
What Is This Information Used For?
All information collected by 1002 is used solely for legitimate platform operations and service improvement. Specifically, your information is used to:
- Verifying user identity and preventing fraud or unauthorised access.
- Processing financial transactions including deposits and withdrawals in MYR.
- Providing responsive customer support whenever you reach out to us.
- Sending important account notifications such as transaction confirmations and security alerts.
- Analysing usage patterns to improve platform functionality and interface.
- Complying with all applicable laws and regulations in Malaysia.
1002 does not use your personal data for third-party marketing without your consent.
Data Storage & Security Measures We Have in Place
1002 user data is stored on servers protected with industry-standard encryption. We implement multiple layers of technical and administrative security controls to safeguard your information against unauthorised access, disclosure, or alteration.
Security measures implemented include:
- Data encryption in transit using HTTPS protocols.
- User passwords are stored as hashed values that cannot be reversed.
- Continuous system monitoring to detect suspicious activity.
- Access to user data is restricted to staff who require it for their specific duties.
User data is retained for as long as your account remains active or as required for legal and operational purposes. Upon permanent account closure, personal data will be deleted or anonymised within a reasonable timeframe.
Is Your Information Shared with Third Parties?
1002 does not sell, rent, or disclose users' personal information to third parties for commercial marketing purposes. However, there are limited circumstances in which information may be shared:
- Payment Processor: Transaction information required to process your MYR deposits and withdrawals is shared with approved local payment service providers.
- Legal Compliance: Where required by law or by a valid court order, 1002 may be obligated to disclose information to the relevant authorities.
- Technical Service Providers: Third-party providers who assist in operating the platform's technical infrastructure may have limited access to system data, subject to strict confidentiality agreements.
In all cases above, we ensure that information is shared only to the extent necessary, and that recipients are bound by appropriate confidentiality obligations.
Your Rights as a User — Access, Correction, and Deletion
As a 1002 platform user, you have certain rights regarding your personal data. We respect these rights and aim to make managing your personal information as straightforward as possible:
You have the right to know what information we hold about you. Contact us to request a review of your account data.
If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting support.
You may request account closure and deletion of your personal data, subject to any record-keeping obligations required by law.
To exercise any of the rights above, please contact our support team at [email protected]. We will process your request within a reasonable timeframe. You may also refer to our FAQs section for a quick guide.
Changes to This Policy and How to Contact Us
1002 reserves the right to update or modify this Privacy Policy at any time as needed. Users will be notified of any significant changes via in-platform notifications or their registered email address. We encourage users to check this page periodically to stay informed about our latest privacy practices.
Continued use of the 1002 platform after any changes are published constitutes acceptance of the updated Privacy Policy.
Contact Us About Privacy
If you have any questions, concerns, or complaints about how we handle your personal data, please get in touch with our team:
- Email: [email protected]
- FAQs: Visit our FAQ section for a quick response.
We are committed to addressing all privacy-related enquiries thoroughly and in a timely manner.
Still have questions about your privacy?
Review frequently asked questions us or contact [email protected]. We're happy to help you understand how your data is protected before you sign up.